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What do I pay for shipping?
Zero! FurnitureEsuperstore pays standard shipping on your purchase (in the continental U.S). We do provide upgraded White Glove service as an option. For more information click here.
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How is my order shipped?
Standard shipping typically takes 3 - 10 business days to ship an item from our warehouse with another 3 – 7 business days in transit to you. We ship your purchase via standard "ground service". Please keep in mind that this is on in-stock products. Depending on the size of the items in your purchase, we will use either UPS, Fed-Ex ground or in the case of larger items a freight company.
Most of our linens, futon and daybed covers are sewn after you place your order. Please allow 8 - 15 working days to complete your linen/cover and another 3-5 days for shipping.
Larger items requiring shipment by a freight company will be shipped "Curbside Delivery Only." This means that the freight company is only responsible to deliver to your curb. We do this in order to keep the freight cost to an absolute minimum so we can keep our prices as low as possible. We do offer higher levels of service for an additional fee. For more information click here.
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How do I pay for my order?
Most of our customers pay by credit card and we accept Visa, MasterCard, American Express and Discover through our secure server.
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Can I pay with a check?
Absolutely. Just send us an e-mail and we will provide you instructions to send us a certified check, cashiers check or money order.
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How do I know that my order has been received and that it is correct?
We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.
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If I order more than one item, will they all arrive at the same time?
Not necessarily.
We ship from a number of different factories throughout the U.S. Some of our products are made up of multiple components that come from different shipping points. These components may arrive on different days. Please e-mail us if you have any questions or concerns about this or any of our other policies.
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Will you ever have back-orders?
Although most of our products are shipped quickly sometimes an item your order will temporarily be out of stock. If it is, we will notify you via e-mail. We will let you know when the item is expected to be back in stock. We will also provide the option of cancelling your order or allowing us to ship it when it is back in stock. You make the decision.
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Can I return my purchase?
We are confident that you will be pleased with your purchase. If you are not satisfied, you may return it for a refund within 30 days of the receipt of your order. All returns must be authorized by us prior to shipping. Please e-mail us prior to shipping and we will provide return shipping instructions. Returned items must be shipped to us in their original condition and packaging within 30 days of receipt. The cost of shipping both ways is not refundable and will be deducted from the amount of your refund. All returns must be sent prepaid freight and the freight cost is the responsibility of the customer.
A 15% restocking fee applies on all returned linens including comforters, daybeds, bunk and futon covers, unless defective.
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What happens if my product is damaged during shipment?
Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a notation on the freight bill that there was damage. Please then e-mail us so that we can make arrangements to ship a replacement.
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Do I pay sales tax on my purchase?
As a Florida licensed business, we must add applicable sales tax to your order if you are located in the state of Florida. If you live outside of Florida, you are responsible for complying with any applicable sales taxes in the state in which you live.
